| Problem | Try this |
|---|---|
| Cannot sign in | Use Forgot Password. If still blocked, ask an admin to re-invite you. |
| KPIs show zero | Admin must enter Monthly Man-Hours under Set up → Monthly Man-Hours. |
| AI analysis blocked | You’ve hit the plan allowance — purchase an AI Top-up or upgrade the plan. |
| Photo will not upload | Check the network. On mobile, allow camera and storage permissions. |
| Auto-signed out | Sessions expire after 30 minutes of inactivity. |